Terms of Service

1. Acceptance of Terms

By accessing and using the SOFT RITUAL website and services, you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Products and Services

SOFT RITUAL offers personalised wall art, candles, mugs, and other gift items. Product descriptions, images, and pricing are provided for informational purposes and may be subject to change.

• Colours may vary slightly due to monitor settings and printing processes
• Custom products are made to order and may have slight variations
• We reserve the right to limit quantities or refuse orders

3. Orders and Payment

• All prices are in Australian Dollars (AUD) unless otherwise stated
• Payment is processed securely through Stripe
• Orders are confirmed upon successful payment
• We reserve the right to cancel orders if there are pricing errors or stock issues

4. Custom Products

For personalised/custom products:

• You must have the rights to use any images you upload
• We may reject images that are inappropriate, offensive, or infringe on third-party rights
• Custom products cannot be returned for change of mind
• We are not responsible for errors in customer-provided information or images

5. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of SOFT RITUAL or our licensors and is protected by copyright and other intellectual property laws.

You may not reproduce, distribute, or create derivative works from our content without our written permission.

6. User Content

By uploading images or content to our website, you:

• Grant us a license to use the content to create your custom products
• Confirm you have the right to use and share the content
• Agree not to upload illegal, offensive, or harmful content

7. Shipping and Delivery

• Delivery times are estimates and not guaranteed
• Risk of loss passes to you upon delivery to the shipping carrier
• We are not responsible for delays caused by shipping carriers or customs
• International orders may be subject to customs duties and taxes

8. Returns and Refunds

Please refer to our Returns Policy for detailed information about returns and refunds.

9. Limitation of Liability

To the maximum extent permitted by law, SOFT RITUAL shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services or products.

10. Indemnification

You agree to indemnify and hold harmless SOFT RITUAL, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of our services or violation of these terms.

11. Governing Law

These terms are governed by the laws of New South Wales, Australia. Any disputes shall be subject to the exclusive jurisdiction of the courts of New South Wales.

12. Changes to Terms

We may modify these terms at any time. Continued use of our services after changes constitutes acceptance of the new terms.

13. Contact

For questions about these terms, please contact us at:

Email: [email protected]