Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including:

• Name, email address, and contact information
• Shipping and billing addresses
• Payment information (processed securely via Stripe)
• Order history and preferences
• Communications with our support team
• Photos uploaded for custom products

2. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders
• Send order confirmations and shipping updates
• Respond to your enquiries and provide customer support
• Send marketing communications (with your consent)
• Improve our products and services
• Detect and prevent fraud

3. Information Sharing

We may share your information with:

• Service Providers: Companies that help us process payments (Stripe), ship orders, and send emails
• Legal Requirements: When required by law or to protect our rights

We do not sell your personal information to third parties.

4. Data Security

We implement appropriate security measures to protect your personal information. Payment information is processed securely through Stripe and we never store your full credit card details on our servers.

5. Cookies

We use cookies and similar technologies to:

• Keep you logged in
• Remember your shopping cart
• Understand how you use our website
• Improve your browsing experience

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of marketing communications
• Lodge a complaint with a supervisory authority

7. Marketing Communications

You can opt out of marketing emails at any time by clicking the unsubscribe link in any email or by contacting us. Please note that you may still receive transactional emails about your orders.

8. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children under 16.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

If you have any questions about this privacy policy, please contact us at:

Email: [email protected]
Address: Sydney, NSW, Australia